YOUR QUESTIONS ANSWERED!
1. What products do you offer?
We offer a variety of handcrafted scented products, including wax melts, car diffusers, room sprays, candles, and foaming hand soaps.
2. How long do your candles and wax melts last?
Our candles typically burn for up to 40 hours, and each wax melt provides long-lasting fragrance for several hours per use.
3. What ingredients do you use in your products?
We prioritize high-quality, non-toxic ingredients in all our products. Our wax melts and candles are made with natural wax blends and premium fragrance oils to ensure a clean and safe burn.
4. How long does shipping take?
We process orders within 3-5 business days. Shipping times may vary based on your location, but typically take 3-7 business days within the U.S.
5. What is your return and refund policy?
We accept returns on unused, undamaged items within 14 days of purchase. For detailed information, please review our return policy on the site.
6. Can I track my order?
Yes, once your order ships, you'll receive a tracking number via email so you can monitor the progress of your delivery.
7. Do you offer custom or personalized products?
At the moment, we do not offer custom options for bulk and wholesale orders, but stay tuned for future updates on personalizations!
8. How do I care for my candles and wax melts?
To get the best performance, trim the candle wick before each burn and let it melt evenly across the surface. For wax melts, use a proper warmer and avoid overfilling.
9. How can I contact you if I have more questions?
You can reach us via our contact page, or email us at [email protected], and we’ll respond as quickly as possible.
10. My shipped product arrived melted. Is it safe to use?Yes, it's safe! Due to weather conditions, some products may soften or melt during shipping, especially during warmer months. Here’s what to do:
- For Wax Melts: If they arrive soft or melted, simply allow them to cool and solidify at room temperature or place them in the fridge for a few minutes. This won’t affect the fragrance quality, and you can still use them as normal in your wax warmer.
- For Candles: If your candle arrives melted or with a sunken appearance, allow it to cool completely before using. It will still burn and scent your space just as effectively, but keep it in a cool place going forward.
- For Room Sprays and Car Diffusers: These items generally won’t melt, but in case of any leakage due to heat expansion, ensure the bottle is sealed tightly and give it a shake before use. You can wipe any excess liquid away.