Policies

Shipping Policy:

1. Processing Time:
• Orders are processed within 2-3 business days (excluding weekends and holidays).
• Custom or large orders may take longer, and customers will be notified of any delays.
2. Shipping Rates & Delivery:
• Flat-rate or calculated shipping fees will be applied based on the order total and destination.
• Free shipping is available on orders over $50.
• We currently ship within United States. No international orders at this time.
• Expected delivery times: Domestic (3-7 business days)
3. Order Tracking:
• Once your order is shipped, a tracking number will be provided via email.
• Please allow 24-48 hours for the tracking information to update.
4. Lost, Stolen, or Damaged Packages:
• If your package is lost, stolen, or arrives damaged, please contact us at [email protected] with your order number and a photo (for damages).
• We will assist you in filing a claim or sending a replacement, where applicable.

Return & Refund Policy:

1. Eligibility for Returns:
• Products must be unused, in their original condition, and returned within 14 days of delivery for a refund.
• Items such as custom orders or sale items are non-refundable.
2. Return Process:
• To initiate a return, please contact us at [email protected] with your order number and reason for return.
• If the return is approved, you will be provided with instructions for returning the item.
• Customers are responsible for return shipping costs unless the product is faulty or damaged.
3. Refunds:
• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.
• Please note: Shipping fees are non-refundable.
4. Exchanges:
• We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [email protected] for further assistance.

Privacy Policy:

1. Data Collection:
• We collect personal information, such as name, email, shipping address, and payment details, only when you place an order or sign up for our newsletter.
• We use secure methods to process payments, and your payment information is encrypted and not stored on our servers.
2. Use of Information:
• Your information is used solely for order processing, communication regarding your order, and promotional updates (with your consent).
• We do not sell or share your personal information with third parties, except as necessary to fulfill your order (e.g., with shipping providers).
3. Email Marketing:
• If you sign up for our newsletter, you may receive occasional emails about new products, special offers, or updates.
• You can unsubscribe at any time by clicking the “unsubscribe” link in the email.
4. Data Security:
• We take reasonable precautions to protect your personal information, using industry-standard security measures to prevent unauthorized access, use, or disclosure.
• However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights:
• You have the right to request access to, correction of, or deletion of your personal information at any time by contacting us at [email protected].